At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: Customer Experience, Team Lead As the most widely-used, trusted digital wallet in the world, PayPal is continuing our expansion in India and adding customer support operations to the family of global services driven from our Bangalore office. Alongside PayPal’s product engineering team, the new Customer Experience team will add to the global strategic and innovative solutions delivered from our growing centre. Are you ready to make a difference? Our success at PayPal is result of the trust we have built with customers around the world. As a leader in the Customer Solutions team, you will be supporting the frontline efforts in building that trust and driving the experience that our customers have grown to expect. Using the latest communication and technology tools, including email, chat, and social media, you’ll be responsible for leading a team in providing PayPal customers solutions to their questions and ensuring a quick, helpful, and positive experience.
Job Description:
Job Description:
Leadership: Lead and coach teams in delivering on established standards.
Language: Advanced writing and communication skills in English.
Technology: Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies.
Motivation: Ability to coach and motivate team members to achieving goals and following standards.
Planning: Set, monitor, and optimize goals to meet performance objectives.
Focus: Strong focus on meeting SLAs, compliance standards, delivery metrics, and process improvements
Collaboration: Working with teams across the organization to forecast and schedule operations activities
Your previous experience counts! And although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team.
In-bound and out-bound customer engagement
Proven leadership, team management, mentoring and coaching roles
Live chat, social media or email communication
Editing, blogging or any form of online or written communication
In-depth knowledge of social media platforms and their communities
Training and development
Experience
Experience: 2-4 years in customer engagement, sales, marketing, or similar.
Leadership: 2 years team leadership
Education: Graduation or Post graduation
NOTE - The applicant has to be comfortable with working on night shifts and rotational Week offs.
Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:
ICICI Lombard Health Care medical plan
Dental and vision
Claims process
Help with your medical plan
Group personal accident insurance
Group term life insurance
Group critical illness insurance
Business travel insurance
Gratuity scheme
Employee Stock Purchase Plan
National pension scheme
Time off and leaves
Disability leave
Employee Assistance Programme
Manage stress
Adoption assistance
Childcare@PayPal
Eldercare@PayPal
PayPal Gives
Healthy eating at PayPal
Performance-based awards
Educational Assistance Programme
Telecommuting and flexi-work arrangements
Family support
Support for new parents
Developmental assistance
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.