The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
Communicate with customers via phone, email, and chat
Provide knowledgeable answers to questions about a product, pricing, and availability
Work with internal departments to meet customer’s needs
Data entry in various platforms
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives and the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Qualifications
At least 1 – 3 years of relevant work experience in US Based Call Center
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
This will be a night shift job.