Operations Support

Description

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join #Team Amex and let's lead the way together. Global Payment Services is a global division supporting the allocation of our cardmember payments for both consumer and corporate clients across American Express. This role reports into the Head of Card Member Payments EMEA based in Gurgaon, India. The role primarily supports the timely and accurate allocation of Payments. Responsibilities:

• It involves researching and allocation of suspended payments received in Amex Bank account
• Maintain metrics in an objective and sustainable manner to identify performance trends and issues in a succinct and visual manner
• Prioritize day-to-day tasks and monthly/quarterly/annual deliverables with ad-hoc requests without impacting quality or timeliness
• Prepares and delivers reports, recommendations or alternatives that address existing and potential trouble areas in payment operations
• Predictive Analysis and visualizations for senior leadership MIS
• Creating automated anomaly detection systems and constant tracking of its performance

Required Qualifications:

• 0-2 years of experience in Analytics
• Analytical bent of mind to research payments
• Advanced MS Excel skills
• Strong communication and relationship building skills
• Proven strong performance behavior in previous role
• Bachelor’s degree relevant to the industry (other credentials will be a plus)
• Strong strategic thinking skills, with the ability to identify and assess key drivers of success, implications of alternatives and recommendations for execution

Preferred Qualifications:

• Master's degree relevant to the industry (other credentials will be a plus)
• Strong analytical bend and experience on analytics tools like Tableau, SQL
• Payments knowledge would be preferred
• Knowledge of operational metrics, dashboard reporting and operations is a preferred
• Customer management/ customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
• Independent and self-motivated, capable of executing under uncertainty with multiple priorities, in a fast-paced environment
• Strong strategic thinking skills, with the ability to identify and assess key drivers of success, implications of alternatives and recommendations for execution

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.